guides / help

How can we help?

Find answers to common questions or reach out to our support team. We're here to help you stay connected.

email support

Include your order number and we'll get back to you.

support@esimimage2.example

quick links

Installation guide

Scan, tap, or type — every way to install your eSIM.

Supported devices

Check if your smartphone is compatible with eSIM technology.

FAQ

Find answers to commonly asked questions about eSIM.

0002_activation

sql

01select method, tag
02from   guide.activation_methods

Your activation code

Your order page shows a QR code, a one-tap install link, and the individual fields your phone asks for. They are all the same eSIM — you only need one of them to work.

3 rows · 8ms · cache hit

Scan the QR code

needs a second screen

Open your order on a laptop or another phone, then scan it with the phone that will use the eSIM. A phone can't scan a code displayed on its own screen.

Tap "Install on this iPhone"

iOS 17.4 and newer

Open your order page on the iPhone itself and tap the install button. iOS passes the code straight to the eSIM installer — nothing to scan or type.

Enter the details manually

works on every device

Choose "Enter details manually" on your phone, then copy the SM-DP+ address (the server) and the activation code (your one-time ticket) from your order page. Leave any confirmation-code field blank.

Read the full installation guide

0003_issues

sql

01select issue, symptoms, fix
02from   guide.troubleshooting
03order  by issue asc

Troubleshooting

Common issues and how to fix them, in the order most people hit them.

5 rows · 16ms · cache hit

Can't scan the QR code

symptoms

Only one phone availableCamera won't focusQR code on the same screen

fix

A phone can't scan a QR code shown on its own screen
Open your order on a laptop or second phone, then scan it
On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
Or enter the SM-DP+ address and activation code by hand

eSIM won't install

symptoms

Installation failsError message appearsInvalid activation code

fix

Ensure you have a stable WiFi connection
Check that your device is carrier-unlocked
Copy the code with the copy button — a single typo will fail
Make sure you haven't already installed this eSIM

No signal at destination

symptoms

No data connectionRoaming not workingNetwork unavailable

fix

Enable your eSIM line in Settings → Cellular
Turn on Data Roaming for the eSIM line
Toggle Airplane Mode on and off
Manually select a network carrier

Didn't receive eSIM email

symptoms

No email after purchaseCan't find QR codeEmail is empty

fix

Your QR code always lives on your order page — go to Orders
Check your spam or junk folder for the confirmation
Search for emails from our domain
Contact support with your order number

Data running out quickly

symptoms

Data depleting fastUnexpected usageApps using too much data

fix

Disable automatic app updates over cellular
Turn off background app refresh
Use WiFi whenever available
Check data usage in Settings

View all FAQs

faster answer

General inquiries

Questions about plans, coverage, etc.

Urgent issues

Put "Urgent" and your order number in the subject

Business inquiries

Looking for bulk orders, corporate plans, or partnership opportunities?

business@esimimage2.example

guides / help

How can we help?

Find answers to common questions or reach out to our support team. We're here to help you stay connected.

email support

Include your order number and we'll get back to you.

support@esimimage2.example

quick links

Installation guide

Scan, tap, or type — every way to install your eSIM.

Supported devices

Check if your smartphone is compatible with eSIM technology.

FAQ

Find answers to commonly asked questions about eSIM.

0002_activation

sql

01select method, tag
02from   guide.activation_methods

Your activation code

Your order page shows a QR code, a one-tap install link, and the individual fields your phone asks for. They are all the same eSIM — you only need one of them to work.

3 rows · 8ms · cache hit

Scan the QR code

needs a second screen

Open your order on a laptop or another phone, then scan it with the phone that will use the eSIM. A phone can't scan a code displayed on its own screen.

Tap "Install on this iPhone"

iOS 17.4 and newer

Open your order page on the iPhone itself and tap the install button. iOS passes the code straight to the eSIM installer — nothing to scan or type.

Enter the details manually

works on every device

Choose "Enter details manually" on your phone, then copy the SM-DP+ address (the server) and the activation code (your one-time ticket) from your order page. Leave any confirmation-code field blank.

Read the full installation guide

0003_issues

sql

01select issue, symptoms, fix
02from   guide.troubleshooting
03order  by issue asc

Troubleshooting

Common issues and how to fix them, in the order most people hit them.

5 rows · 16ms · cache hit

Can't scan the QR code

symptoms

Only one phone availableCamera won't focusQR code on the same screen

fix

A phone can't scan a QR code shown on its own screen
Open your order on a laptop or second phone, then scan it
On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
Or enter the SM-DP+ address and activation code by hand

eSIM won't install

symptoms

Installation failsError message appearsInvalid activation code

fix

Ensure you have a stable WiFi connection
Check that your device is carrier-unlocked
Copy the code with the copy button — a single typo will fail
Make sure you haven't already installed this eSIM

No signal at destination

symptoms

No data connectionRoaming not workingNetwork unavailable

fix

Enable your eSIM line in Settings → Cellular
Turn on Data Roaming for the eSIM line
Toggle Airplane Mode on and off
Manually select a network carrier

Didn't receive eSIM email

symptoms

No email after purchaseCan't find QR codeEmail is empty

fix

Your QR code always lives on your order page — go to Orders
Check your spam or junk folder for the confirmation
Search for emails from our domain
Contact support with your order number

Data running out quickly

symptoms

Data depleting fastUnexpected usageApps using too much data

fix

Disable automatic app updates over cellular
Turn off background app refresh
Use WiFi whenever available
Check data usage in Settings

View all FAQs

faster answer

General inquiries

Questions about plans, coverage, etc.

Urgent issues

Put "Urgent" and your order number in the subject

Business inquiries

Looking for bulk orders, corporate plans, or partnership opportunities?

business@esimimage2.example